Web Return Policy

1. What is the time frame for returning the order?

In compliance with the General Law for the Defense of Consumers and Users, consumers have 14 days to return the purchase made.

2. How can I request a refund?

Returns can be processed electronically and/or by telephone:

·By requesting it via email at escribir@cirujanaemociones.es

·Through the contact form within the online store for customer service https://www.cirujanaemociones.es/contacto

·In any case, you must have your purchase invoice on hand or present it in order to correctly process the return, which will be effective.

within 15 days.

3. How will it be returned?

- Refund via the payment method used by the customer.

4. What conditions must the product meet to be returned?

A refund can only be granted if you return the product as purchased, without having used it.

Once the return message is received, the customer will be informed that it has been received correctly, and the time to issue the refund or carry out another of the return options will then begin to count.

5. How long will it take to process the refund?

Refund of the amount paid: will depend on the deadlines handled by the banking entities.

6. Tax information

DNI: 52992557M

Ana Lamas Fornos

Sunset Street, 6 28223 (Pozuelo de Alarcón) Madrid